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| Geo-Graffiti output from Battersea Park. Freqout Exhibition, London 2005 |
I am Helen Keegan, a veteran of mobile marketing, advertising and media since 2000. This is my diary and musings about mobile since 2004. I am part consultant and part events organiser in London, Barcelona and beyond (Swedish Beers and Heroes of Mobile). I write here about mobile technology and media and other things I'm interested in like theatre, art, crafts, business and life.
Sunday, December 24, 2017
Geo-Graffiti reappears for Christmas
Thursday, May 30, 2013
2013 is the year of Glastonbury Mobile
Well, at least according to the BBC, and the monster coverage they’re planning of Glastonbury Festival, they believe this will be the first Glastonbury that will be viewed more on mobile than any other device. It will be no mean feat to cover the festival and to deliver the content to the right people at the right time on whatever device they choose. Having delivered on the Olympics last year, this should be more straightforward – well apart from the conditions – there’s no newly-built, state-of-the-art media centre at the festival. Nevertheless, it’s still a big job.
As for the punters, like myself, who make the annual pilgrimage to the Pilton Pop Party, I wonder if there will be much improvement to mobile communications or to the festival experience via mobile? The app has never been much use to me – what we need is a really good map (where’s the Google maps version of the site?) and the mobile version of the marvellous Glasto Clashfinder. But instead, we get features that the sponsors think are a good idea but are of little use to us paying customers. Maybe this year will be different now that we have EE and their proposed investment in improved coverage for 2G, 3G and 4G…? (More on that here.) Hey, the app sounds like it will be better too (I live in hope).
Any anyway, it’s almost impossible to see your mobile screen in the sun, or in the rain for that matter. You can’t hear your phone ring and even if you could, you can’t hear what anyone is saying. Battery life is still rubbish and mobile signal is flaky and SMS, probably the most useful feature, can be delayed by hours or even days! I will probably be leaving my fancy Android smartphone at home anyway and revert to my trusty N95 and bits of paper. I don’t want to lose a good phone in the mud as
Still, bring it on, I say. Find me dancing in my wellies to Portishead, Kenny Rogers and The Rolling Stones!
Thursday, July 31, 2008
Location Based Services - are they all missing the point?
And all the companies are doing interesting and clever things with location on mobile. However, I can't help thinking that many of the LBS initiatives are missing the point, or at least the initiatives discussed on the night seemed to missing the point as they all seem to be focussed around mobile social networking and mapping allowing me to find my buddies or things to do close by, unless I missed something.
If I see another googlemaps mashup with virtual map pins on it, I think I'll scream! How many of these maps do we need to see? And why do we need to see a map most of the time anyway? It's pretty enough, but usually pretty unnecessary. And what has physical location got to do with it. Twitter has no location API, yet it's actually very effective for letting me connect with people who are local to me (and to organise meeting up via tweet-outs such as 'I'm in Soho this afternoon, anyone want to hook up for coffee) as well as helping me have relationships with friends and colleagues further away. There are no maps involved. No location look-ups.
Don't get me wrong, I love googlemaps - especially on my mobile. It's incredibly useful and means I don't have to carry a London AtoZ with me any more and it means I get less lost when travelling in cities I'm not familiar with. But the mapping element isn't the be-all and end-all when it comes to location. In fact, it's barely even the start.
You see, it's all about context. And it's all about the customer being lazy (there's a limit to how many UGC sites I can contribute to and a limit to how many times I can add the same information/review/postcode/picture/whatever to multiple sites and I'm a pretty avid contributor to these things. And anyway, how is the location, per se, relevant. If I want to know where the nearest McDonald's is I can usually see it on whatever High Street I'm standing on anyway or I could ask some
So what do I mean about context. Context is understanding that it's not that I'm on Oxford Street, London W1. But that it's Saturday afternoon, Oxford Street is a busy shopping street, I don't work near there so the chances are I'm probably out shopping. An advertiser of the latest thing in trainers is interested in targeting shoppers who are in the shopping frame of mind and in or near a shopping location, and maybe even that their propensity to buy trainers is medium to high, not the actual postcode. No amount of map pins is going to solve that problem. And being able to reach 1000 people on Oxford Street is no where near as attractive as targeting 1m UK shoppers while they're out shopping across the UK. If you're a big brand, and let's face it, it's the big brands who have the big advertising budgets, you want national coverage which can complement what you're doing on TV, radio and outdoor.
What I'm not seeing are intelligent ways of collating and managing this information to make it relevant, interesting or useful for the customer, or making it easy to buy the media and reach for the advertiser or media buying agency.
Unless there's someone out there already doing this... in which case, I'd love to know about it!
Tuesday, July 08, 2008
Orange Glastonav review
Yes, I admit it, I'm overly interested in mobile gizmos and when I heard about Orange's Glastonav mobile service, I thought I'd give it a try. The blurb says:"GlastoNav, the must have mobile application for you and your friends at Glastonbury
- view the complete line-up from The Guardian Guide
- build your own schedule and share it with friends
- find your way around with a detailed festival map
- broadcast your location on the map and send alerts to find friends"
The option to add your location and the time you'd be there didn't work for me. It wasn't precise enough and there was no interactivity around it to confirm to your mate that you would meet them at that point at x time.
The gig finder was marginally useful, but what would have been more useful would be to set up reminder s so that your phone went off 30 minutes before you needed to be at whichever stage you wanted to be at - either linking in with the calendar/alarm system, or using SMS alerts (provided they could be timely). As it stood, it was confusing so I reverted to using the old skool paper guide. I also spotted typos on times and some bands which didn't exactly inspire me with confidence.
There was a news feature included in the app, but this was dependent on you having the app open at all times and checking it for news. As I only opened it from time to time (it was a real battery drainer), it meant I got the news that Hot Chip were dj'ing up at The Park 2 hours after they finished their set and that Franz Ferdinand were a replacement for Pete Doherty the day after they played. These alerts would have been much better done via SMS and actually, I probably would have paid a nominal amount to be included to get those alerts.
The service was promoted very heavily on site - it seemed to be on everything - the cups, posters and everywhere Orange was, they were promoting the application.
The biggest bugbear about it though was that it was a memory hog and a battery hog. As a memory hog, it meant I couldn't have anything else open at the same time on my T-Mobile Nokia N95. And battery life is critical at a festival the size of Glastonbury for your mobile phone. I took a spare battery with me *and* I got to charge my phone every day at a pal's market stall on site which meant I didn't have to wait around the orange tent for 2 hours every day to charge up. Most people won't bother to charge their phones up unless it's an emergency, and they're certainly not going to use up the battery on an iffy mobile application that drains your battery quickly to boot.
I hear along the grapevine that they got about 15 to 20k downloads which isn't bad going. I wonder how many of those were actually on site rather than armchair viewers? Let's say they did get 20k requests, of which, being generous, 65% successfully downloaded so we're down to 13,000 and of those 40% turned it on more than once which is now down to 5,200. And this is out of a total audience of around 178,000.
It seems we still have a long way to go with this kind of service. Firstly, don't rush a mobile service - do it right or don't bother. Secondly, make it easy and ubiquitous to charge your phone up on site. Thirdly, make data cheap/free so that there's no fear about downloading and using it.
10/10 for concept. 6/10 for implementation. Verdict: Could and should do better.
Thursday, February 08, 2007
And while we're on the subject of free apps for your phone
I stumbled upon this one as I was catching up with the discussion at MoMo London on Monday night at Auntie Beeb which I wasn't able to attend. Phicons has done a very nice write-up of the evening and ties into some of the conversations I've been around mobile search recently. Phicons has written up some thoughts about search and context on mobile which is worth a read.


