It's so funny how we don't talk anymore..

Retro house phones in a hotel in Los Angeles. May 2016.

I have rarely been without a mobile phone for the last 16 years of my life. When I first got one, talking on the phone was the thing I did most of. Mainly because that's what the devices were designed to do and I didn't know any different having been brought up with a landline where it was the height of extravagance to listen to the charts on the phone using Dial-A-Disc (no really, we did do that and you can read about it here). I also used the alarm clock every day. I occasionally used the FM radio and did a fair bit of texting - but I was ahead of the curve on texting back in 2000 as I was working for a company whose only focus was on SMS marketing. If I hadn't been working for ZagMe back then, I'm not sure I would have been as quick to embrace SMS.

Fast forward 16 years and I can count the number of phone calls I make each week on the fingers of one hand. And when I receive a phone call, it's such an infrequent occurrence, it can sometimes feel like an intrusion of my private space. With messaging of all kinds, be that email, Facebook Messenger or lowly SMS, it's asynchronous so I can reply as and when I choose to and it's fair to say, I'm overwhelmed with written communication much of the time - especially email. A phone call is in real time, hence the feeling of intrusion. And if I need to get hold of someone, calling them feels like I'm intruding into their day unnecessarily. Although, that could just be call reluctance.

I'm not alone in this. A recent survey from GiffGaff (sample size 1,500 adults in the UK according to their PR team) showed that not only are we Brits spending 3 hours a day on our phones, but that less than a third of us use our phones mainly as a phone for making and receiving actual phone calls. The UK is a nation of texters with 36% of the 1500 respondents stating messaging (SMS / Messenger Apps) as the main use of their phone. Browsing is surprisingly low at 16% and Social media at 11%. I'm wondering if the last two were under-reported?

Also of interest, depending on the device you own, your use of that device will vary. There were 13% of respondents who own a Nokia device and more than 50% of them said they used their phones for phone calls. Apple users (29%) were the least likely to use their phones to make calls and most likely to play games on their phone. I'm guessing many of the Nokia owners have simple phones that do calling better than anything else and that's why their owners bought them as they have no desire to push their finger around a glass screen aimlessly.

It's something I've been thinking about for a while now. This song that my older readers may recognise comes to mind, Cliff Richard's 'It's so funny how we don't talk any more'.

So what happened? How come we fell out of love with talking? I used to spend hours on the phone talking to my friends after school. Is today's teenage experience with messaging and social media as rich? Do we need to be encouraged to talk more with an updated version of BT's 'It's good to talk' advertising with Maureen Lipman playing Beattie?

Of course, this survey was UK specific so usage trends are likely to be different in different countries, and especially in countries where literacy levels are not as high as they are in the UK. And communication in any form is a good thing - whether that's written or spoken. 

The main impact of all of this, especially for marketers, is about understanding people's preferred forms of communication and playing to it. If I want to get hold of my Mum, it's a phone call. If I want to talk to my friends, it's probably Facebook Messenger. For business contacts, it's Skype or email. And if you really want to cut through the clutter, a hand-written letter will do the trick.

Much as I love written communication, I think there is still a place for voice. A friend called me on the phone the other day. She knew I was having a rough patch so she took the time out to call me. Like people used to in the old days. And I'm grateful that she bothered as it was a much richer experience than the equivalent in SMS or email would have been. I need to remember that and maybe pick up the phone more often, for you know, phoning people. 

Sometimes, it's good to talk.

Update: Slate has picked up on this topic too and published a very good article about it here. Well worth a read.

txt a Monster 2 win! Another one from the archives

I still rate this campaign for its creative use of voice and SMS, especially as it is from 2002. At the time, it was only 12Snap who were running campaigns that combined IVR (Interactive Voice Response) with SMS (text messaging) from what I can remember.

It seems pertinent to share this one with you now as the new Monsters University film is out this summer – 11 years on from the original.

The mechanic of this campaign was pretty simply. You bought a packet of fries from McDonald’s. You opened the door to reveal a special phone number and code. Text the code message to the phone number given. You get a text message to say if you’ve won or lost. If you won, one of the Monsters called you back and screamed at you (which is in keeping with the original film).

This was the biggest mobile marketing campaign ever at that time and was printed on 13 million fry boxes. There was a tiered prize structure with all players being advised whether they had won or lost by text message. Premium winners also receive a “monster MobileCard” (this was using IVR – interactive voice response – and was the monster screaming at you). Intermediate prize winners get a mobile ringtone or logo (those were the days when you could offer these as a genuine prize to customers!). Non-prize-winners got a text message from a monster asking them to play again.

It was run via T-Mobile’s servers and they struggled under the volumes of messages coming through due to the popularity and large-scale of the sales promotion. At the time, McDonald’s was one of the brands pioneering mobile marketing.

The companion website can be seen here on web.archive.org

It was twenty years ago today

Well, almost. It’ll be twenty years ago on 3rd December since the first text message was sent over the Vodafone network and a new era of communication and data dawned or should that be ‘spawned’? It took some time for SMS to break through to the mainstream, but when it did, it seemed to happen pretty fast. Now it seems a bit old hat as I find myself reverting to email, twitter, facebook and IM to connect with friends, family and colleagues. As for calling, well, I barely need that function on my phone any more. We’ve all been part of this change and it has been hardly noticeable as we migrate from one service to another. And with these changes, you’d think that incumbents like Skype and BBM had the sector sewn up. But if Skype’s future isn’t as clear cut as we may have thought, that means there’s still wiggle room and there’s still scope for new services to emerge and I’m interested to see how and when these take off.

So the newest kid on the block is yuilop who happen to be based in Barcelona, one of my favourite cities in the world. My friend Phil has gone to work for them and I challenged him on why he’d chosen to go and work for a start-up in, what I thought, was a market hard to penetrate and with little (obvious) sources of revenue for all the above reasons. And why would you go for yuilop and not, say, Whatsapp (which seems to be almost ubiquitous now and a real threat to the once dominant BBM)?

Yuilop seems to have greater ambitions than Whatsapp or BBM and calls itself a ‘social communication app’. It allows free rich media messaging (so audio, pictures, video – what the operators may have described as MMS once upon a time), free yuilop to yuilop voice calls (all via mobile) and on top of that, you can message your friends who are not on yuilop via standard SMS or voice. This means you can get in touch with your friend who has an old Nokia handset without app capability and still message or talk to them. The latter has some significant cost to it, but they don’t charge customers for this at the moment, but instead require them to get Energy by getting your friends to sign up and by engaging in consumer offers. The free calls and messages angle is always popular in youth markets and they’re savvy when it comes to taking advantage of them.

The ad-funded telco offering is not new. We saw it with Blyk back in the day, and more recently with Ovivo Mobile. But it’s a tough one. Will the maths stack up or, like one commenter on Yuilop’s Google Play page, should you just let the customers buy credit if they want to? I’ve been wary of wholly ad-funded services for digital services. The danger is that you attract the freeloaders who suck you dry and find every loophole in the system. They’re also the customers who will never ever respond to an advert. Or even if they did, they don’t have the money to spend anyway. The customers you’re trying to attract can probably afford to pay. It’s a dilemma. That’s not to say new business models shouldn’t be tried. They absolutely should. And our digital lives are changing and moving so fast, exponentially even, that anything could happen and the innovators and the businesses nimble enough to try something new are the ones who will win out in the end.

So is there room for something like Yuilop? Yes, I think there probably is. They’ve had very fast growth in the last 6 months with over 30,000 Google Play ratings which is just a proportion of the overall number of downloads, it’s clear that this one is doing something right. If they can get the balance right between consumer insight and marketing offers, then they’re on to something. Add in a dollop of big data when they get to 250,000 customers to do interesting targeting beyond age, gender, location and device, and we might start to see some interesting results for advertisers and customers alike. Will they catch up with the likes of Viber, Whatsapp, Kakao, Line, Skype and more? Time will tell.

Phil from yuilop will be in the UK on 17th October and you can meet him to talk about the opportunities with yuilop in Spain and the UK at Swedish Beers.

Find Yuilop online at http://yuilop.com, on Facebook and Twitter. Download the app for free. Currently compatible with Android and iOS.

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Want to know more about what exponential actually means? Well, I could explain it, but I’ll leave it to friend and colleague, Russell Buckley, to do that in this short video.

Swedish Beers–the Heroes of the Mobile Fringe Festival Edition

As some of you know, I do like a good party, and the annual road trip to Barcelona is a great excuse to have one. So Swedish Beers is back with a vengeance and is now part of the Heroes of the Mobile Fringe Festival too. It seems to be a lot of people’s favourite networking party of the week and so we’re back to bring you more beer, more cheer and more chat. We’re in danger of this year being better than ever thanks to our very generous sponsors. I know for a fact there’ll be even more beer for starters. So let me introduce them to you…

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Our lead sponsor this time around is Millennial Media. They're big fans of Swedish Beers and sponsored our London come back party in the summer. And in return, we’re big fans of theirs too. The company is really going places and the team will be on hand to chew the fat about mobile advertising and will have a bountiful supply of free beer tokens. As lead sponsors, it really will be a bountiful supply! You couldn't be in better hands with Gavin, Stephen, Mack and the crew. They definitely know how to have a good time. http://millennialmedia.com/

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Next up is AQL. So good they had to sponsor us twice. And we're very glad they did. Adam Beaumont and his fine team will be there to talk all things mobile messaging and voice communications with you . There's not much he doesn't know or can't do with mobile messaging. Oh, and yeah, he'll have one or two beer tokens in hand too. http://aql.com/

Newcomers to Swedish Beers are Pearson. Yes, that's right, the parent company of FT.com, Penguin books and much more besides. They're exhibiting this year at Congress and are particularly interested to talk about mobile technology in emerging markets as well as innovations in eBooks and the like. The FT.com team will also be on hand to tell you about their adventures in HTML5 and their dealings with the behemoth that is Apple. http://pearson.com/. We're also very pleased that they're sponsoring the overall festival too.

Up next is Apadmi. Fans of Swedish Beers for many years and now it's their turn to join the party as a sponsor. Garry and the team build mobile apps and solutions and very experienced at it they are too. They're also great fun and have kick-started the mobile networking scene in Manchester by taking the lead in setting up Mobile Monday Manchester. http://apadmi.com/

Madmaker is launching very soon and is a do-it-yourself mobile ad maker - you see what they did there with the name? I've seen the system in action and it's really very neat. Oystein, Andy and the team from Boost are behind this new product and will be at Swedish Beers to give it a proper Nordic vibe as they hail from Norway. Oh, and they know a thing or two about mobile marketing as well so will be happy to chat away about that with you until the wee hours about what's hot and what's not in the sector. You'll also find them at 2F33 in the MWC exhibition too.

Like our previous events, this is a relaxed evening, no formalities, no presentations, no business cards thrust in your face as soon as you arrive. Just come with an open mind, be prepared to see friends old and new, talk nonsense, enjoy a drink or five and have yourself a good time. Oh, and leave the ties, the corporate personas and the sales spiel at the door please.

The Swedish Beers crew will be on hand – Helen, Jenny, Gabriel, Shafiq, Cat, Sarah, Russell - and the friendliest bar staff in town at our regular haunt, Dos Trece, are all waiting to welcome you. The venue holds about 300 or so folks at any one time so there’s plenty space for everyone. There will be bars upstairs and downstairs so please make full use of both floors so that more people can enjoy the fun.
No need to RSVP unless you want to. There's no guest list, no tickets and there's no guaranteed entry. Just come and go as you please. But if you would like to RSVP, you can over here on Facebook. You'll see some familiar faces there I'm sure.

It is likely to get a bit busy at times. But don't worry, people will be coming in and out all evening. That’s kind of the point as we know there’s always a lot going on and you might want to check out more than one party. If it's very busy, there's no need to queue to get in. Just check out one of the other bars nearby and come back a little later when it's a bit less frantic. Dos Trece is where the action will be. We'll be open from 7pm until the wee hours so there'll be plenty time for you to drop in and say skål.

We don't have a cloakroom so we don't recommend you bring your laptops or briefcases with you - it's a liability in Barcelona I'm afraid – especially at this time of year and they’ll just get in the way of your enjoyment of the evening. Drop them at your hotel or apartment first. You won't need them anyway what with this new fangled thing called the mobile phone ;)

So just to recap:
What: Swedish Beers Mobile Networking
When: Wednesday 29th February 2012 - 7pm until we run out of steam
Where: DosTrece, Calle Carme 40, 08001 Barcelona

DosTrece is behind La Boqueria market and the nearest metro station is Liceu. Just walk up La Rambla, walk past La Boqueria and Teatro Grec, then take a left at Calle Carme (or Carrer del Carme) and DosTrece is at number 40 (Google map here). (They also have free Wi-Fi if you want to demo your latest phone app.)

**********Keep in touch***********
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Swedish Beers is proud to be a Heroes of the Mobile Fringe Festival event.

Essential reading from Tomi Ahonen – the Almanac 2010

Tomi’s done it again. He’s published his 2010 Almanac – a veritable smorgasbord of stats, information, graphs, charts, facts, figures and insight into the world of mobile. It’s 180 pages of mobile goodness, including 84 charts, sized to work as an ebook on your smartphone as well as your laptop. Very neat.

It is, in my view, essential reading for anyone with an interest in the world of mobile. Data in the e-book includes - Size of Mobile Industry; Customers; Handsets and Smartphones; Mobile Messaging including SMS and MMS; Mobile Internet; 7th Mass Medium; Music on Mobile; TV and Video; Gaming; Social Networking; Other services including News, Jokes, Adult, App Stores etc; Mobile Advertising; Voice calls; Enterprise services; Network Infrastructure; Digital Divide; and a Historical Timeline.

There is tabular data included - Index of Mobile Leadership for the 30 most advanced countries; major comparative data on 60 major mobile countries; the 25 countries with largest subscriber counts and 25 with highest penetration rates per capita; plus 25 countries with highest rate of 3G migration. Plus the 20 biggest mobile operator Groups.

The whole document is available for immediate download, has been released today, and costs only 9.99 Euros. The only place you can order it (it is not available at major booksellers like Amazon) is Tomi’s company website. 

Wanna know more and order it? – then check it out here.

Enjoy. I know I will!

Technorati Tags: tomi ahonen,almanac,statistics,mobile,2010

Voice marketing is part of the mobile marketing mix too

When talking about mobile marketing these days, the assumption is that it's all about mobile data and that the format of that data is mobile internet and sms. Let's not forget that the mobile phone was primarily designed so that we could *talk* to each other wherever we are and whenever we want to. Voice communications are still important and voices do matter. So it's great to see companies taking this seriously and using voice effectively as part of their marketing efforts. And I've stumbled across a couple of examples just today to share with you.

First off, you can jump start your kid's morning routine with a Hannah Montana (TM) wake-up call! This is a new(ish) campaign from Walmart and Disney. The idea is quite a simple one... you subscribe to the service and you can organise a pre-recorded surprise telephone call from Hannah Montana to brighten up your sprog's day. It's good to see good, old-fashioned voice at work. I haven't tried it myself, and let's face it, I'm a tad old to be a Hannah Montana fan but even I know she's incredibly popular so I imagine this campaign should fly too. The FAQs are very clear that it's a free service and no email addresses will be used for marketing purposes. Very refreshing.

Nearer home in the UK, the teams at Spinvox and Moblog have joined forces to launch the 'We Love Your Accent' competition and voice blog. This is your chance to tell the world what accent you like and why and in doing so, you're in with a chance to win a fancy schmancy new Nokia phone, a year's free subscription to both Spinvox and Moblog and 250 shiny new personalised moo cards. So have your say and tell the world what your favourite accent is and why.

If you have other examples of marketing campaigns where voice is the key element, then please add a comment below and share what you know.