Meeja–The Times They Are A-Changin’

Apologies for being a bit slow on the blogging front recently. I just got out of the habit. However, I’ve been busy squirreling away lots of articles and links to follow up on with blog posts should the moment come to blog.

As many of you already know, I do consulting work with media owners of all types and sizes, helping their senior teams get their heads around what’s happening in mobile and social and how it is impacting their business and what they might do about it. I recently did a talk to a group of Nordic media owners who were pretty horrified that I rarely went directly to an online or mobile newspaper to read it but followed random links from people I followed on a variety of social networks and as such, wouldn’t necessarily know which publication or which journalist I was reading.

Don’t get my wrong, by all accounts, media consumption of all types is in rude health when it comes to mobile and online. What isn’t so healthy are the business models to pay for that as well as the fact that many outlets are still focused on print as the main product despite declining revenues. And that’s the challenge that media owners face. The existing business models are in (fast) decline and the news ones are not (yet) replacing those revenues often coupled with a reluctance to change or move with the times.

If you’re interested in where mobile meets media, the future of advertising, the future of journalism and the like, the following links will probably be of interest.

Why tablet magazines are a failure by Jon Lund. Jon’s key point is to encourage media owners to build for the web rather than tablet app only. But while he’s telling us that, there are some really interesting case studies quoted and some rather useful numbers if you need to persuade your boss to move with the times.

The Financial Times to move to single global print edition. This is a very interesting move by the FT. They’re changing their workflow and product focus to reshape the paper for the digital age. Although the printed paper is still part of their multi-platform operation, the shift in how they’re managing it all shows a keen eye on the future and they’re changing before their hand is forced. Smart move, I say.

Ken Doctor highlights what’s coming for media owners in 2014. It’s not news to those of us who’ve been working in mobile and media for a while, but I suspect, the pointers are a bit scary for a lot of media owners who haven’t yet started the change process or haven’t invested in preparing themselves for the future.

Josh Marshall doesn’t believe in Flipboard’s model for media owners and he tells us why, even as far as calling Flipboard a scam. I understand where he’s coming from, but what he doesn’t talk about is who and where his audience is and what their needs and wants are, what their reading habits are and how that matches with TPM’s offering. It’s still early days for Flipboard and its ilk, but I don’t think services like them are going away any time soon.

Canada’s Globe And Mail’s CEO tells media owners ‘we have to think more precisely about what it is that will make people pay’. There are some useful pointers in this article explaining some of the things G&M are doing to get readers to pay for content.

How much are you willing to pay for digital news? There’s still no definitive answer to this, but this article (and the links within it) highlight some of the key issues faced by media owners (yes, it’s getting a bit repetitive isn’t it – the need to innovate, the acceptance that the print decline is real and not stopping, that the digital ad sales aren’t replacing print ad sales etc.).

Attention v. Relationship Economy – this article explores they way that media owners could or should be thinking about how to monetise. And I think I agree with the author, Jeff Jarvis, that it’s about the relationships newspapers have with their community of readers, advertisers and more.

Long story short…

• digital media consumption is high
• mobile set to overtake desktop very quickly
• tablet magazines probably won’t save your business
• media companies need to restructure
• we need some new ways to advertise (I still don’t understand why we’re shoe-horning old ways into new media)
• we need to create and try more new business models
• no-one has the definitive answer
• And as Bob Dylan sang many years ago, ‘The Times they are a changin’’.

I stand by my words

I’ve been staying with my Mum for a few days. My father died earlier this year and we’re all still grieving and getting used to him not being around. It’s a little bit weird to be sitting at his desk, in his chair, using his things – where he would have been writing (there’s a lovely large ink blotter on the desk) and of course, where I’m tapping away at my laptop with a mobile phone also close to hand.
I happened to glance up from my screen and in the letter rack I spotted this clipping. My Dad’s written on it ‘Times July 1’. I don’t remember being in it so it was a bit of a surprise to see it. My father clearly took the trouble to buy a copy of the newspaper (he was a Telegraph reader as a rule) and then cut out and kept the clipping. It’s at least 5 years old – maybe older judging by the picture. I’m touched, and a little bit teary, that he did that.
And then I read the piece and I stand by my words. I think it’s from a talk I gave at a conference but I don’t remember. As it doesn’t appear to be available online, I’ve transcribed it here:

‘The future of mobile is that mobile will just be a normal part of the marketing mix. It will be almost invisible, in that people won’t know whether they are browsing on the mobile web of (sic) the ‘full fat’ web; they will just be looking at Facebook or the BBC, or checking email, so their consciousness of how they are doing that will disappear. The focus will be on making brands’ services and products accessible, however anyone wants to get hold of them and that’s the priority.
Mobile technology is moving forward, and there are some exciting innovations around and we will see mobile being used in some interesting ways in the future, but we should not get carried away with the new shiny thing, when a good, reliable mobile website and old fashioned SMS are still really important. There is a lot of mileage left in messaging for customer service, saying thank you, getting feedback, the simple things. It’s not about push advertising, it’s about having a proper relationship with customers who want to have a relationship with you.
It’s easy to get carried away with the technology, but good marketing begins and ends with good service. You have to make it easy for people to find and buy your stuff and do it again.’

Think luxury brands can’t do mobile?

Well, think again. Luxury brands have historically been a bit sniffy about getting into mobile feeling that it wasn’t their thing and that mobile media, specifically, mobile advertising, wasn’t appropriate for high-end brands – the banner ad is too small, SMS has no visuals, how do you convey the brand without the large-scale visuals you see in glossy magazines.

Well, British luxury firm, Vertu, who hand make their high-end handsets in the UK, would beg to differ. They worked with Amobee for to drive traffic into their new stores and promote their new smartphone campaign and it was both highly successful and won a rather fabulous Communicator Award. It was a smart campaign using location targeting, rich media, SMS (targeting customers who had roamed – as in travelled abroad and used their mobile – 3 times or more, customer insight and sponsorship to reach its goals. View more about the campaign in this video.

Not only that, but British Vogue is getting in on the act. (There’s a theme here… maybe Brits are leading the way in luxury on mobile?) This lovely video, ‘Typecast and Vogue’, is from the recent Brand Perfect event in New York where Paul McKeever talks very eloquently about British Vogue’s acclaimed digital revamp and how cross-platform typography helped it break new ground. Highly recommend watching even if you’re not a luxury brand.

Working in the luxury sector? Not gone mobile yet? Then these links may be worth a read too.

http://www.mobilecommercedaily.com/top-10-luxury-brand-mobile-campaigns-of-q1-luxury-daily

http://www.luxurydaily.com/what-are-luxury-marketers-missing-on-mobile-web/

Current State of Play in Publishing

I was lucky enough to be invited to New York last week by one of my clients, BrandPerfect, to help with the launch event for their latest research report ‘Adventures in Publishing: The New Dynamics of Advertising’. [It’s a free download, registration on BrandPerfect required].
The report takes a look at the current state of online consumer publishing and the opportunities that are or could be available for brand advertisers. 100 leading consumer titles from the US, UK and Germany were audited to see what their current digital offerings were for readers and advertisers. And it’s an interesting read.

It probably comes as no surprise that almost all magazines lacked a full cross-platform experience. The few titles audited who were doing a good job here include Vogue UK, Maxim UK and US, CountryLiving and a good selection of Hearst’s US titles.The picture gets a little more complicated when it comes to ad formats as there was little consistency in what publishers offered advertisers, despite standards already existing for desktop and mobile. And of course, we don’t know the ROI here – the report is just looking at what’s on offer. Insight into the audience, how they spend their money as well as knowing the types of advertisers, their spend and what’s working may change the picture and explain the rationale behind the strategic decisions made by the publishers. Still, it’s plain to see from the tables in the report that it’s not easy for an advertiser to plan, buy or measure their advertising across channels and across a range of titles.

We know that eyeballs have already migrated en masse to mobile channels and we can see that the advertising dollar will follow that – albeit at a slower pace than consumers to change but publishers don’t appear to be keeping up as well as they might.

The report suggests that HTML5 may be the answer which brings us back to the old web vs apps debate. I don’t think that one size necessarily fits all and much as I’m a strong supporter of web on mobile devices rather than apps, it doesn’t always suit the business or its customers to do that. Consumer insight is key to making those decisions as well as balancing resources and finance to do that.

We still have a long way to go when it comes to working out the future of digital advertising. It’s an emotive subject. At the Heroes of Mobile Session a couple of weeks ago (read about it and listen to the podcast here), Amanda Singleton from Qustodian was passionate about her hatred for Facebook advertising yet I find the sponsored pages interesting in many cases and seem to fit my profile pretty well. These have led me to discover things I would never have found out about otherwise. And this stuff has to be paid for somehow.

I also lament the fact that I can’t save an ad. In a magazine, I will often flick back to see an advert or something I may have missed once I’ve finished the article I’m on. I cannot do that in a digital environment. And if I’ve clicked forwards to read something and then go back, the ad that was there is long gone with no way of retrieving it.I think we’re missing a trick here by not fully understanding what worked in print advertising to work out how that behaviour might be translated to the digital environment. Instead, we’ve become reliant on the quick hit – the banner ad, the immediate call to action, the buy now, call now, direct response scenario. But as any brand marketer will tell you, that’s only one type of advertising with the primary goal of sales. not all brands are looking for that all of the time. Of course ROI is important, but I know from my own clicking habits, that it takes more than one click for me to take action and that it’s just part of the journey to finding out about new brands or services and eventually buying from them.

Interestingly, Hearst reports just now that they've appointed a President of Digital.

Have a read of the report and see what you think. It’s one of a series of useful quarterly reports available free to BrandPerfect members.

Where mobile meets media…

It’s a big topic. We’re led to believe that the mainstream media world is in trouble with declining advertising revenues and difficulty in matching available revenues with cost of production. And not only that, there’s a whole new world of mobile and social media out there with unclear revenue models. Where do you place your bets? Do you knock down your existing business to create the new one? Do you wait before making your move but risk missing the boat altogether. These are all questions the answers to which are still unclear.

So with this in mind, I’ve pulled together a few links which may help shed some light if you’re mulling these kinds of questions over too.

There’s the FT Digital Media and Broadcasting Conference which was on yesterday and today. Although I’m not there, and despite the distinct lack of women speakers (i.e. only one across two days – Jeez, is this really 2010?! Come on FT.com – you can do better), nevertheless I’m following some of the tweets from it and there are some gems in there. Have a look for the hashtag #FTMedia10 and follow FTDigitalMedia on Twitter. I’m sure there’ll be some news and blog coverage coming out of this conference too, so watch this space.

A *must read* article is this one Understanding the participatory news consumer – a comprehensive breakdown of the latest Pew Internet research showing what the US digital news consumer is up to on their mobile phone. I’m not going to repeat what the article covers, but it shows that mobile internet users access the internet more often than their fixed line counterparts:

“On-the-go news consumers:  Who are they?

The typical on-the-go news consumer is a white male, age 34, who has graduated from college and is employed full-time.  Given their younger profile, it is not surprising that 40% of this group are parents of young children (compared with 30% of the general adult population), and 32% have never been married.  One in three (32%) live in households with incomes of $75,000 or more. As a subset of the broader mobile internet population, on-the-go news consumers reflect many of their characteristics (see table below).

Not surprisingly, on-the-go news consumers maximize their cell phone use.  They are 67% more likely than other cell phone users to text message, more than twice as likely to take pictures with their phones, and four times as likely to use their phones to instant message.  They are also especially heavy internet users—80% of this on-the-go group are online on a given day, compared with just 67% of other internet users—and they engage in activities such as blogging (20% v. 11%), using social networking sites (73% v. 48%), and using status update sites like Twitter (29% v. 14%) at significantly higher rates than other internet users.”

And this topic or where mobile meets media was also on our minds in Barcelona during Mobile World Congress where the UKTI hosted a Mobile Monday London panel session discussing this very topic. Paul Skeldon from Telemedia 360 took some video of it, the highlights of which you can see here. It's in four parts with Russell Buckley, VP of Global Alliances at Admob chairing, and Chris Boden from Lonely Planet, Lucie McLean from the BBC, Steve Ives, CEO at Taptu and yours truly on the panel.

Is Traditional Media Dead?

Is Advertising Dead?

Are Applications Dead?

Will the iPad Save Us?

Paul also covered the panel session in this month’s Telemedia 360’s PDF newsletter which is worth a read if media and mobile is your game. [You can download a free copy from their website.] I am widely quoted in the article but to get the full context, it’s probably best to view the videos *and* read the article too to get the whole picture.

If anyone else out there has interesting links to share around the topic of where media meets mobile, then please do share in the comments below, or email me and I’ll add them to the article.

Technorati Tags: mobile,mobile media,barcelona,mwc10,mobile world congress,Russell Buckley,BBC,Lonely Planet,Taptu

How not to do mobile marketing... Subway style

A friend just alerted me to this review of Subway's latest mobile marketing effort in the US. It's a tale of how not to do mobile couponing essentially. I suggest you give it a good read, but the upshot is that the coupons are only available in a few locations, namely Buffalo, NY and Seattle, WA markets. I can understand starting with some kind of pilot scheme, it makes sense to iron out any issues with a smaller set of customers before going national.

Anyway, back to the campaign. It's supported by the My Subway Mobile website and with flyers in store locations (where the offer is valid). The author of the article, Jay Holcomb, tells us about his experience:

"... despite my sincerest efforts, I had a very difficult time at both Subway locations where I tried to redeem my code that allows for a free sub upon creating account. Each location had the campaign flyers at the cash register, but the problem was to be found in the employees themselves: they had no idea about the campaign! I pointed it out to a total of four employees in these two locations, and no one had ever heard of it before."

A campaign is only as good as it's weakest link and clearly, in Subway's case, the staff were the weakest link. Or was it that staff training was the weakest link. There's no point dumping a load of flyers on your shop counter with the latest offer if you don't brief your team properly. That's something we learned very quickly back in ZagMe days and we spent a lot of time working with store staff and their teams bringing them up to speed with the latest offers and how it all worked.

Mobile marketing isn't just about the technology. The technology is only a small part of it. Your people, your brand, your service all play a part in it too.

You have been warned... don't make the same mistake!

Wednesday linkage

Some of these links are a little out of date as I've been away from my puter but I thought it was worth capturing them anyway just for the record. They're in no particular order...

• Mobile music price scandal (well billshock based on data charges) is a hot topic. Flat rate, easy to understand data plans are the answer IMHO and although we're moving towards that, we're not fully there yet.
  

• On device portals still going strong with Picsel powering KTF mags in Korea

• Mobile spam alienates users. Getaway! Of course it does, d'oh! Remember spam is in the eye of the beholder.

"The survey, carried out by research company GfK NOP, found that 64 per cent of users admitted to being annoyed by marketing offers received from mobile service providers. The survey also found that 70 per cent of phone users found the offers irrelevant to them.

The strategy of texting or phoning users with unsolicited offers appears to be failing with only 11 per cent of the 752 respondents surveyed buying products as a result of receiving an offer from their operator."

Of course, what they're missing here, is that an eleven per cent response rate is very high compared with other marketing methods. And in fact, if a network operator is sending a message to their own customer it isn't *legally* spam although it may be perceived as spam by the recipient if it's unwanted.

• Personalise your mobile with death and destruction in China... not sure why you'd want to, but hey, there's probably a market for it, unfortunately.

• Mobile advertising is working according to 2ergo and o2 (well we kinda knew that already from Admob's success with serving over 5 billion ads to date...)

• Turn your website or blog content into a phone call with Unwired Nation (sounds similar to one of the things that Spinvox can do)

• T-Mobile's video poker service has had over 60,000 visits since launch last year and also celebrates a £25,000 video poker winner soon after it's first £20,000 winner on mobile roulette

• World of Warcraft is working on a full mobile solution for their WoW gameplayers and has set the ball rolling with an interim solution for keeping up to date with what your character is up to. I wonder how long it will take for the experience of WoW, Second Life et al to become fully mobile?

• Can the iphone become a gaming platform? More hype or is there some substance to this? Not sure...

• Buy a domain, reboot your server, add emails, pay your bill, get support and more - on the go - from the world's first iPhone enabled web hosting control panel. Simple, intuitive and 100% iPhone compliant, with more to come from MediaTemple. Is this innovation or fad?